Bernie

How Apple use ‘Observable Consequences’

By Bernie | August 16, 2016

Figuring out how vulnerable your software is to malicious attack has got to be right up there on the ‘hard to measure stuff’ league table. Why? Because anyone who knows how to hack your software probably isn’t going to tell you that they can. The most valuable exploits are the ones that no-one knows about.…

Two minutes: Why come on the Practical KPIs Workshop?

By Bernie | August 4, 2016

A two minute video on: What problems the Practical KPIs Workshop will help you solve Who Bernie Smith (the facilitator) is What the ROKS method is and the training approach used in the workshop Sign up here to my KPI Tips Newsletter and get a 10% workshop discount when you book! [wysija_form id=”6″]   This…

Process KPIs, the pain-free way

By Bernie | July 28, 2016

Some KPIs are obvious, but important… When it comes to choosing some KPIs,  careful thought may be needed to align them with strategy (see this article on why you should use KPI Trees to do this). Other measures are in the ‘obvious but important’ camp. In process and production environments it’s fairly safe to say that we care about…

How to Measure Just About Anything

By Bernie | July 26, 2016

How can we use the wisdom and experience gained by the makers of Sesame Street, the chief librarian of the Library of Alexandria and Blue Whale researchers help us measure just about anything? To find out the answers to these questions (and learn how a Nobel prize wining physicist used piano tuners to improve the…

How Hewlett Packard ruined Ghostbusters for me

By Bernie | July 21, 2016

I like silly I love films. I’m quite happy to suspend disbelief for a couple of hours and watch something silly. That’s how I found myself sat in the cinema with my kids last week waiting to watch the remake of Ghostbusters. I was in a good mood until this advert for Hewlett Packard Enterprise appeared…

Are you deliberately breaking your KPIs?

By Bernie | July 19, 2016

  We value your feedback… I’ve noticed an interesting trend when shopping: A practised extra tip or helpful comment by the sales assistant, shortly followed by a slip of paper being passed to you with a web link for leaving feedback. A sales person explaining that you will get a follow-up customer satisfaction survey and confiding that…

How to get started with KPIs, even if you have been putting it off for years

By Bernie | July 14, 2016

A confession I know how hard it can be to get started with KPIs. Here’s my confession. As a small business specialising in KPIs I measured shockingly little for the first few years. Having stalled but then later realised the the benefits of my own approach, I think I have insight into some of the reasons behind…

Free Excel Dashboard Templates

By Bernie | July 8, 2016

Building dashboards is something many of us have to do on a regular basis. Designing dashboards is often a gut-feel exercise. Are you are fed up with debates about which colours to use, how much data to put on a graph and when to use colour? The good new is that there are research-based principles that give…

Small Large Comparison Fish Too Small Goldfish Fishbowl. Envy can drive poor KPI choices

Choosing KPIs the right way

By Bernie | May 4, 2016

I used to be a bit of KPI purist. I would argue that you must build your KPI selection from ‘scratch’ as your KPIs must reflect your strategic objectives and you should never ‘borrow’ another organisation’s strategic objectives. Having spent a lot of time actually creating KPIs for organisations I have softened a little on…

Challenging Jargon: Towards a Transformative Hermeneutics of Quantum Gravity

By Bernie | April 19, 2016

Alan Sokal, a physics professor at New York University, had a theory. In the spring/summer 1996 he tested that theory with an article he had submitted to Social Text, an academic journal of postmodern cultural studies. The article was “Transgressing the Boundaries: Towards a Transformative Hermeneutics of Quantum Gravity”. In that article he theorised that quantum…