KPI Checklists Book

rutting deer

Contradictory KPIs. When KPIs should agree, but don’t

By Bernie | January 7, 2015

Contradictory KPIs are a common problem and can rapidly undermine management confidence in the KPI system. Even someone who knows nothing about measurement knows that if you look at, say, a figure for widget production in July 2007, then you would expect any other figures for widget production in July 2007 to be the same,…

Stranded ship

Common KPI Problems – Stranded Data

By Bernie | December 15, 2014

There are lots of practical data problems you are likely to come across when implementing KPIs and measures. I’ve identified five of the most common ones. The first of this series is  ‘Stranded data’ or data living in small pools throughout your organisation. This issue is fairly simple to spot but probably the toughest of…

Enthusiastic crowd

Getting KPI Buy-In

By Bernie | December 10, 2014

Using the phrase `KPI buy-in’ is probably putting it a bit strongly. For many KPI implementations the best you’re looking for initially is the absence of resistance and compliance in terms of gathering information. Proper buy-in normally only comes after people start to see real value coming from the data. There are a few situations,…

tedious meeting

Setting up Meetings for Success

By Bernie | September 22, 2014

After years of watching how organisation ‘really’ use management information, I am more than a little sceptical. If we put my scepticism to one side, most meetings should centre on decisions based on good information and analysis. The reports and dashboards you will be prototyping in the next step should feed those meetings with the…


How to measure “difficult to measure” things.

By Bernie | May 30, 2014

What lipstick, the Panama Canal and toilet breaks can tell you. There are some things that are difficult to measure, maybe even impossible to measure directly. The key with ‘difficult to measure’ things is to look at something that either affects or is affected by the thing you are interested in. Here are three examples of…

banana skin

The wrong KPI. Dangers of the ‘obvious’ measure

By Bernie | March 8, 2014

  A powerful example of  wrong KPI is a measure used in call centres. Many of us have experienced a call centre agent who is clearly dying to get us off the line (even if they are scripted to hurriedly ask you ‘Is there anything else I can help you with today, Mr Smith?’). The…

Quick tips loud hailer

Why Finance should not own (all) your KPIs

By Bernie | December 1, 2013

A point to make is that KPIs are not just financial measures. Financial measures are crucial in many organisations, but they are also `lagging’ – which means they tell you what happened after the event. KPIs should also help you see what is coming, not just what has passed. It’s like the difference between a…