KPI Checklists Book

A chainsaw, not the recommended Tree Diagram tools

Tree Diagram Tools: Tips and App Reviews

By Bernie | April 12, 2016

Visio Visio, for those who haven’t come across it, is a vector-based diagramming tool. It has it’s roots in flow charts and IT design work. It has a steep learning curve, due to the wide range of capability and it will requires some work to set up template shapes though… Pros Powerful, flexible and pretty…

Contradictory KPIs. When KPIs should agree, but don’t

By Bernie | January 7, 2015

Contradictory KPIs are a common problem and can rapidly undermine management confidence in the KPI system. Even someone who knows nothing about measurement knows that if you look at, say, a figure for widget production in July 2007, then you would expect any other figures for widget production in July 2007 to be the same,…

Common KPI Problems – Stranded Data

By Bernie | December 15, 2014

There are lots of practical data problems you are likely to come across when implementing KPIs and measures. I’ve identified five of the most common ones. The first of this series is  ‘Stranded data’ or data living in small pools throughout your organisation. This issue is fairly simple to spot but probably the toughest of…

Getting KPI Buy-In

By Bernie | December 10, 2014

Using the phrase `KPI buy-in’ is probably putting it a bit strongly. For many KPI implementations the best you’re looking for initially is the absence of resistance and compliance in terms of gathering information. Proper buy-in normally only comes after people start to see real value coming from the data. There are a few situations,…

Setting up Meetings for Success

By Bernie | September 22, 2014

After years of watching how organisation ‘really’ use management information, I am more than a little sceptical. If we put my scepticism to one side, most meetings should centre on decisions based on good information and analysis. The reports and dashboards you will be prototyping in the next step should feed those meetings with the…

too many keys - visual metaphor for too many kpis

Too Many KPIs or Measures?

By Bernie | July 14, 2014

A simple method for dealing with too many KPIs or measures By the time you have created your KPI Tree(s) you will have a large number of candidate measures. Some teams are horrified when they realise that they have come up with 70, 80 or more measures. The good news is that you definitely won’t…

How to measure “difficult to measure” things.

By Bernie | May 30, 2014

What lipstick, the Panama Canal and toilet breaks can tell you. There are some things that are difficult to measure, maybe even impossible to measure directly. The key with ‘difficult to measure’ things is to look at something that either affects or is affected by the thing you are interested in. Here are three examples of…

banana skin

The wrong KPI. Dangers of the ‘obvious’ measure

By Bernie | March 8, 2014

  One of my favourite examples of the wrong KPI is a measure used in call centres. Most of us have experienced a call centre agent who is clearly dying to get us off the line (even if they are scripted to hurriedly ask you ‘Is there anything else I can help you with today,…

Why Finance should not own (all) your KPIs

By Bernie | December 1, 2013

A point to make is that KPIs are not just financial measures. Financial measures are crucial in many organisations, but they are also `lagging’ – which means they tell you what happened after the event. KPIs should also help you see what is coming, not just what has passed. It’s like the difference between a…