KPI Blog

How to avoid this common Excel disaster…

By Bernie | September 11, 2018

On 4 January 2010, in the Marriott hotel in Atlanta, two giants in the world of economics, Prof Carmen Reinhart and former chief economist of the International Monetary Fund, Ken Rogoff, were presenting their research paper, ‘Growth in a Time of Debt’. Their message from their research turned the heads of global leaders and pushed…

Interviewing KPI Stakeholders and Subject Matter Experts

By Bernie | August 21, 2018

It is usually best to have a mixture of semi-structured interviews and stakeholder workshops. A semi-structured interview is one where you ask open questions and then listen carefully to the answers. When I conduct an interview I include: Introductions About you (the interviewer), who you are and why you are here. What your objectives are,…

Running KPI Stakeholder Workshops

By Bernie | August 21, 2018

KPI Stakeholder workshops are particularly useful when you are interested in gathering problem-related information or need to understand processes. Workshops are less suited to exploring more sensitive topics. Most of the steps are the same as for a semi-structured interview, although it is wise to dwell a bit less on the background of the participants…

Identifying KPI Stakeholders using RACI

By Bernie | August 19, 2018

Knowing who you need to talk to, gain agreement with or keep updated is central to implementing successful measures. Many management information projects fail because of political or communications problems. This makes it especially important that you clearly identify, document and manage your stakeholders. The first step is to identify who your stakeholders are. Stakeholders…

Engaging KPI Stakeholders – Communications

By Bernie | August 19, 2018

The challenge of managing change and complexity Because organisations are complex structures and the people within them are often anxious and busy, the ‘Engagement’ step is one of the easiest steps to mess up. Just working out who to talk to can be a serious challenge. Here are some key things you need to tackle…

What is the difference between a strategic objective and a mission statement?

By Bernie | August 19, 2018

There is a bit of a blurry line between mission statements and strategic objectives. Often clues to the strategic objectives are contained within a mission statement. Here are some notable vision/mission statements from history. Example: A grim mission statement General Motors: ‘GM is a multinational corporation engaged in socially responsible operations, worldwide. It is dedicated…

KPIs for Complex Organisations – The ‘ROKS Express Advanced™’ Method

By Bernie | March 26, 2018

Performance Index KPIs – Rolling several measures into one When you see a ‘fitness score’ on your watch, check the S&P 500 or check a credit rating, you are using a ‘performance index’. Performance KPIs are measures where you combine several KPIs into one to give an overview of complex situations. Here’s a really in-depth…

5 Ways Employee Goal Tracking Can Drive Even Greater Productivity

By John Boudreau | November 28, 2017

There is a real connection between employee happiness and an employee’s clarity around their key responsibilities and goals. Happier employees are more productive employees. To drive greater productivity, employee goal tracking software can offer a competitive advantage by providing a framework to remind the team what is most important and how success is measured. For purposes…

How to Measure Just About Anything

By Bernie | July 26, 2016

How can we use the wisdom and experience gained by the makers of Sesame Street, the chief librarian of the Library of Alexandria and Blue Whale researchers help us measure just about anything? To find out the answers to these questions (and learn how a Nobel prize wining physicist used piano tuners to improve the…

How Hewlett Packard ruined Ghostbusters for me

By Bernie | July 21, 2016

I like silly I love films. I’m quite happy to suspend disbelief for a couple of hours and watch something silly. That’s how I found myself sat in the cinema with my kids last week waiting to watch the remake of Ghostbusters. I was in a good mood until this advert for Hewlett Packard Enterprise appeared…