KPI Blog

water cooler indicator lights

“Compressor on”, how to label your reports more clearly

By Bernie | December 1, 2011

I just poured myself a cup of water from the water chiller. I noticed that it helpfully offers two temperatures of water and has a little light with “Compressor on” next to it. Why would you put this on a customer facing display? What they really mean is “this water cooler is working and cooling…

30 second tip icon

Design Principles for an Effective Management Control System

By Bernie | November 29, 2011

Here’s a 30 second guide to what makes up a management control system. A clear set of strategic objectives A method for translating strategic objectives into practical measures and KPIs that every person in the organisation can affect in some tangible way Trusted, clear and accurate management information. Produced in timely way, to the right…

broken cable modem

Buying rugs and broken broadband connections

By Bernie | October 6, 2011

There’s something curious happens when you write a number down. It somehow becomes “official”. I realised this a few years ago when haggling for rugs in India. The traders would write down the figure on a piece of paper and show it to you when you were haggling. I naively assumed this was to avoid…

Spooks, Star Trek and KPIs

By Bernie | September 22, 2011

Like 4.6 million other people, I enjoy Spooks. I do find myself wincing a bit when Harry, or whoever, makes completely random requests of his spy geeks and they always come up with the goods – you know the kind of thing – “can you cross reference that train ticket with his gardening bill and…

shave gel

Razor burn and pseudoscience

By Bernie | September 7, 2011

I tend to get sore skin if I shave with the wrong type of shaving gel. I’ve finally found a shaving gel that works (Nivea for Men, Sensitive, in case you are asking). What the hell has this got to do with KPIs? Well you can buy at least a dozen different brands of shaving…

Who needs computers?

By Bernie | September 5, 2011

I was in the Cabinet War Rooms a little while ago (the bunker where Churchill ran his WWII operations – for anyone not familiar). Something that struck me was the universal use of really clear, concise and well thought out charts, graphs and maps. Here’s a shot of one:   The key on this graph…

Why my phone bill is brilliant.

By Bernie | August 24, 2011

I’ve just had a bill through from Virgin. It’s not often I find myself smiling when I look at a bill, but this one was a bit different. Virgin have redesigned the bill and put a nice explanation in there as well, see this image (click on it for a bigger version).. I like this…

Do You Work for an Idiot?

By James Lawther | July 9, 2011

Here is a process improvement idea for you. It is called “poke yoke”. I am told that that is Japanese for “making things easy to get right and difficult to get wrong”. It is a rather grand name for what my old boss used to call “idiot proofing”. Let me give you an example: think…

Pointless Pies

By Bernie | February 21, 2011

I’d like to ban pie charts. I know it’s a bit over the top, but I honestly can’t see a single thing they do better than other graph type (like a 100% stacked bar). They are also hopeless at lots of other things, namely: You can’t trend with them. Yes, you can put a few…

An unloved pasta maker, just like mine

Why some KPIs are like pasta makers

By Bernie | January 27, 2011

We keep things for lots of reasons. Understanding why we hang on to kitchen gadgets we never use can help us work out tactics for getting rid of unused KPIs.