Checklist

Why use checklists?

By Bernie | December 3, 2013

I’m a huge fan of checklists. If you have used them and love them, great. If you need some persuasion then I’d strongly recommend `The Checklist Manifesto’ by Atul Gawande. It’s a very readable and highly compelling explanation of how checklists can help just about any enterprise, how they work and when to use them.…

KPI Definition Checklist

By Bernie | August 25, 2011

It’s all too easy to end up with poorly defined KPIs. If this happens then there may be confusion about the purpose or definition of a KPI. Confusion leads to mistrust and disuse. Use this checklist to see if each of your KPIs and measures is well defined: KPI Name: Use a “what-it-say-is-what-it-is” type name, so that it doesn’t…