How to keep your reports short and effective

Which is the easier question to answer?: “Tell me about France” or, “Tell me about the restaurants in the village of Venosc that serve Italian food” ? It’s very obviously the latter (assuming you have the information available in the first place). It’s the difference between these two questions that explains how some reports can be […]

Too many measures, not enough space?

A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you […]

Why that call centre wants to get you off the phone…

We have all been hurried off the phone by a call centre. Have you ever wondered what made that happen?