Performance measurement, biscuits and a cunning sheep dog

I have always thought sheep dogs were intelligent. I didn’t realise, until recently, that they are smarter than me (well, at least one is). A while ago I was walking with a friend. Her sheep dog, a Border Collie called Harvey, was with us. After 10 miles or so Harvey seemed to be flagging. She […]

Improved KPI reports by understanding thumbs

There’s a very interesting article in the Guardian on mobile software design for the real world. One of the points they make is, through watching phone users, the authors of Polar have established that 49% of users drive their phone apps with just one thumb. This is interesting to the app designers for all kinds […]

Poor quality rubbish

Well intentioned measures on recycling are driving the wrong outcomes.

Loo’s, trains and board games

How does measuring fare revenue lead to a five year old wetting himself?