Month: February 2011
Too many reports? A great tip…
A friend of mine recently mentioned her brilliant tip for finding out how many people read the reports that you send out. She decided to password protect the regular report that she sent out to over 300 people. Just two people requested the password. If you have a sneaking suspicion that people aren’t reading the…
Pointless Pies
I’d like to ban pie charts. I know it’s a bit over the top, but I honestly can’t see a single thing they do better than other graph type (like a 100% stacked bar). They are also hopeless at lots of other things, namely: You can’t trend with them. Yes, you can put a few…
1000 irritations or 1 catastrophe?
How most banks complaints systems drive them to fix trivial problems first and ignore the rarer customer disasters.