Bernie
Are Your KPIs Helping or Hurting? The Critical Difference Between Measuring Performance and Judging People
Key Performance Indicators (KPIs). Just hearing the term can evoke a range of emotions in the workplace. For some, they represent clarity, direction, and a path to improvement. For many others, however, they are instruments of anxiety, distrust, and even perceived punishment. This stark difference in perception often boils down to one fundamental issue:…
Ultimate XmR SmartChart Guide
Contents Are Your KPIs Lying to You? Discover the Truth with SmartCharts As managers, we rely on Key Performance Indicators (KPIs) to tell us how our business is performing. We chart them over time, watch for trends, and compare them against targets or previous periods. Yet, despite these efforts, making informed decisions based on our…
Are you brainstorming your KPIs?
You Might Be Killing Performance Measurement Before It Even Starts Let’s talk about something that causes a lot of frustration in businesses: Key Performance Indicators, or KPIs. Too often, the process of creating or improving KPIs feels like a chore, yields underwhelming results, and leaves everyone wondering why they bothered. If you’ve ever been part…
‘Would not recommend’: Why Net Promoter Score is dangerous
Would you recommend our company to a friend or colleague? This innocent-sounding question has spawned a multi-billion dollar measurement industry. The Net Promoter Score (NPS) has become the default measure of customer satisfaction and loyalty for most major corporations. Two-thirds of Fortune 1000 companies use it. There’s just one small problem – it doesn’t work.…
Building a KPI Habit
Why a KPI habit is essential A KPI that is never reviewed or acted upon might as well not exist. Worse than that, an unreviewed KPI is a kind of ‘tax’ on the organisation, a costly piece of information that was never looked at or acted upon. Forming a ‘KPI habit’, particularly for short-term KPIs,…
ROKS in the wild…
Teradata like the ROKS KPI Canvas… It looks like Dan Simerlink, of Teradata Business Value Consulting, read KPI Checklists and really liked the KPI definition template I shared, check out page 8 of his PDF white-paper below. Click on the image to download the original PDF.
Your strategic objectives are probably not unique. That’s a good thing
It’s always said that there are two things that everyone thinks they possess – good driving ability and a sense of humour. I’d like to add one more to that list – thinking ‘their business is unique’. After a frightening number of hours running KPI selection workshops, I realised I had a problem. To build…
Are you making these five classic dashboard design mistakes?
Mistake 1: Using pie charts (or their trendy cousin) Pie charts get used a lot more than they should. The main reasons for this seem to be… They are easy to understand (good reason) You can make 2 data points look impressive and take up a lot of dashboard space (bad reason) They look a…
How to avoid this common Excel disaster…
On 4 January 2010, in the Marriott hotel in Atlanta, two giants in the world of economics, Prof Carmen Reinhart and former chief economist of the International Monetary Fund, Ken Rogoff, were presenting their research paper, ‘Growth in a Time of Debt’. Their message from their research turned the heads of global leaders and pushed…
Did an Excel mistake cripple the world economy?
On 4 January 2010, in the Marriott hotel in Atlanta, two giants in the world of economics, Prof Carmen Reinhart and former chief economist of the International Monetary Fund, Ken Rogoff, were presenting their research paper, ‘Growth in a Time of Debt’. The headline message was clear and head-turning… When the size of the country’s…