improvement cycle
How we ‘really’ use management information…
When we are kids we have models of how we think things work. For example, stick people with arms coming from the middle of their bodies or the sky being a thick blue line across the top of a drawing. As adults we still carry lots of models in our minds, including how we use…
KPI Management – Using KPIs to improve your business
KPIs are the first step for improving or controlling a business. Measures are the eyes and ears of anyone who has to manage anything bigger than a one-man business. KPI management is all about using KPIs to give you a clear and honest view of whichever organisation you are looking at. I use two processes…
Design Principles for an Effective Management Control System
Here’s a 30 second guide to what makes up a management control system. A clear set of strategic objectives A method for translating strategic objectives into practical measures and KPIs that every person in the organisation can affect in some tangible way Trusted, clear and accurate management information. Produced in timely way, to the right…