improvement
Painful report production? Why you should be worried…
The problem with a good Reporting/MI/Analytics team is that they make it all look too easy. They will often go through a very painful report production process (particularly for executive meetings) and deliver against all the odds. This usually involves heroic efforts of chasing, data manipulation and spreadsheet gymnastics. The reports get generated and the Reporting/MI/Analytics…
KPI Management – Using KPIs to improve your business
KPIs are the first step for improving or controlling a business. Measures are the eyes and ears of anyone who has to manage anything bigger than a one-man business. KPI management is all about using KPIs to give you a clear and honest view of whichever organisation you are looking at. I use two processes…