kpi selection

Time to be be brutal….

By Bernie | June 29, 2012

Ditch measures that are not useful. Often measures are retained as they are “interesting”. If the measures are not useful, and used, consider ditching them.

30 Second Tip: Seek out pain

By Bernie | June 22, 2012

  Measure things that are not in control. Organisations tend to shy away from this, as the message initially looks grim. If you are trying to improve things then it’s essential to measure the things that are not working properly.