kpi selection
Time to be be brutal….
Ditch measures that are not useful. Often measures are retained as they are “interesting”. If the measures are not useful, and used, consider ditching them.
30 Second Tip: Seek out pain
Measure things that are not in control. Organisations tend to shy away from this, as the message initially looks grim. If you are trying to improve things then it’s essential to measure the things that are not working properly.