kpi
Too many measures, not enough space?
A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you…
Let’s stop kidding ourselves
New research shows that we can be tricked into assuming there’s a link between activity and outcomes. Is blind optimism leading your business down a dead end?
Why that call centre wants to get you off the phone…
We have all been hurried off the phone by a call centre. Have you ever wondered what made that happen?
Loo’s, trains and board games
How does measuring fare revenue lead to a five year old wetting himself?
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