kpi

An unloved pasta maker, just like mine

Why some KPIs are like pasta makers

By Bernie | January 27, 2011

We keep things for lots of reasons. Understanding why we hang on to kitchen gadgets we never use can help us work out tactics for getting rid of unused KPIs.

Poor quality rubbish

By Bernie | January 13, 2011

Well intentioned measures on recycling are driving the wrong outcomes.

Too many measures, not enough space?

By Bernie | December 11, 2010

A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you…

Let’s stop kidding ourselves

By Bernie | December 6, 2010

New research shows that we can be tricked into assuming there’s a link between activity and outcomes. Is blind optimism leading your business down a dead end?

Why that call centre wants to get you off the phone…

By Bernie | November 20, 2010

We have all been hurried off the phone by a call centre. Have you ever wondered what made that happen?

train toilet

Loo’s, trains and board games

By Bernie | November 2, 2010

How does measuring fare revenue lead to a five year old wetting himself?