measures

30 Second Tip: Seek out pain

By Bernie | June 22, 2012

  Measure things that are not in control. Organisations tend to shy away from this, as the message initially looks grim. If you are trying to improve things then it’s essential to measure the things that are not working properly.

Building KPI Engagement

By Bernie | September 15, 2011

KPIs are like gym memberships… KPIs and measures are like scales and gym membership. They are great, but only if you use them (and regularly). No matter how good your management information system is, you must make sure that the team are engaged with it. This means The team use the system regularly to help…

Why being bad can be good – Targets, measures and dissonance

By Bernie | September 9, 2011

I’ve often found that people often get very uncomfortable if you change a measure to show poorer perfomance even if you lower the target proportionately. Let me give you an example. I worked with a paper manufacturer a few years ago. Their (flawed) efficiency measure showed them bobbing between 95 and 105% efficiency. Anyone with…

Do You Work for an Idiot?

By James Lawther | July 9, 2011

Here is a process improvement idea for you. It is called “poke yoke”. I am told that that is Japanese for “making things easy to get right and difficult to get wrong”. It is a rather grand name for what my old boss used to call “idiot proofing”. Let me give you an example: think…

rubber stamp saying approved

How to get a perfect quality score in 24 hours…

By Bernie | March 7, 2011

Many KPIs and targets can be an invitation for creative dishonesty. How do you make sure you don’t accidentally drive self defeating behaviours?

An unloved pasta maker, just like mine

Why some KPIs are like pasta makers

By Bernie | January 27, 2011

We keep things for lots of reasons. Understanding why we hang on to kitchen gadgets we never use can help us work out tactics for getting rid of unused KPIs.

Poor quality rubbish

By Bernie | January 13, 2011

Well intentioned measures on recycling are driving the wrong outcomes.

Three questions to tell if your strategy is broken

By Bernie | December 14, 2010

Let’s stop kidding ourselves

By Bernie | December 6, 2010

New research shows that we can be tricked into assuming there’s a link between activity and outcomes. Is blind optimism leading your business down a dead end?

How to measure the “unmeasurable”

By Bernie | November 30, 2010

I’m often told that some things are impossible to measures. It’s true that some things are much less obvious but there are some pretty ingenious ways around this. If you can’t measure something directly then you can look for “coincident” events or activities. What am I gibbering on about? Let me give you an example:…