objective

What we are about…

By Bernie Smith | October 7, 2013

KPIs and measures can drive a business in the right direction, or become instruments of torture. I believe that most organisations can do a lot more with the data and systems they already have. This site is all about helping you improve your measures, KPIs and reporting. Dive in, take what you need and let me…

Three questions to tell if your strategy is broken

By Bernie Smith | December 14, 2010

Imagine going into a map shop and saying “You know a lot about maps, I’d like you to recommend some good ones?”. It sounds pretty silly, and it’s pretty clear that the response will be “Well, where do you want to go?”. Strangely enough, many people and organisations don’t get beyond the first question when…