problems

Common KPI Problems – Stranded Data

By Bernie | December 15, 2014

There are lots of practical data problems you are likely to come across when implementing KPIs and measures. I’ve identified five of the most common ones. The first of this series is  ‘Stranded data’ or data living in small pools throughout your organisation. This issue is fairly simple to spot but probably the toughest of…

banana skin

When little report-production problems become a disaster

By Bernie | June 6, 2012

I’ve sat in a lot of MI (management information) departments over the years and have noticed a common theme. You can tell when there’s going to be highly visible (and embarrassing) failure in KPI and measure production well before the event. There’s a well established concept called Heinrich’s Accident Pyramid that asserts that a number near-miss events increase the probability of more…