selection

Six KPI selection traps to avoid

By Bernie | September 6, 2011

Here are some really bad ways to choose the measures you use and report on: Interesting measures – People are driven by curiosity and that’s great, but don’t overdo it. I once worked with a call centre that had 128 KPIs, they just couldn’t bring themselves to leave any out. This is a symptom of…

An unloved pasta maker, just like mine

Why some KPIs are like pasta makers

By Bernie | January 27, 2011

We keep things for lots of reasons. Understanding why we hang on to kitchen gadgets we never use can help us work out tactics for getting rid of unused KPIs.