strategy

checklist

Strategy Checklist: Is your strategy ready to support meaningful measures and KPIs?

By Bernie | January 18, 2013

Why is a strategy checklist important? Imagine a friend saying to you “Can you pop out to the hardware store and buy a tool for me?”. Obviously, your first question would be “What kind of tool are you looking for?” Deciding on your measures and KPIs without having a clear strategy is exactly like going…

Six KPI selection traps to avoid

By Bernie | September 6, 2011

Here are some really bad ways to choose the measures you use and report on: Interesting measures – People are driven by curiosity and that’s great, but don’t overdo it. I once worked with a call centre that had 128 KPIs, they just couldn’t bring themselves to leave any out. This is a symptom of…

Three questions to tell if your strategy is broken

By Bernie | December 14, 2010