understanding

Do the “blink” test on your reports

By Bernie | July 13, 2012

Review your reporting, can you tell at a glance how your business is performing? Can you (and the rest of your team) easily tell how your organisation is doing, even after coming back from holiday? If you can’t, consider designing a report template and making things visual, with more charts and performance icons. Here is…

Do You Work for an Idiot?

By James Lawther | July 9, 2011

Here is a process improvement idea for you. It is called “poke yoke”. I am told that that is Japanese for “making things easy to get right and difficult to get wrong”. It is a rather grand name for what my old boss used to call “idiot proofing”. Let me give you an example: think…

Digital Watch - is it any quicker?

Graphs, your choice of watch and how not to get eaten.

By Bernie | April 11, 2011

I can still remember how excited I was when, aged 7, I got my first digital watch. It was clear to me that digital watches, with their accuracy and lack of complicated hands, were going to conquer the world. So why am I here 33 years later with an analogue watch? Surprisingly it’s to do…