I’m a big believer in choosing the right measures to drive your organisation towards it’s strategic objectives. Sometimes this will involve custom-designed KPIs and measures. More often than not it requires the careful selection of a few already well-know KPIs plus a few that are specifically created for the nuances of your situation. Once you have decided which ‘off the shelf’ measures would be useful to include it’s surprisingly hard to find working definitions. This is why I have set up this KPI Wiki. The idea is that you can share useful KPIs with the wider community, without having to part with your hard-earned cash.
If you find these definitions useful, please find the time to add at least one KPI definition to the site so that it grows into a useful resource.