Month: December 2011
4 Dos and Don’ts For Leveraging KPIs to Improve Business Results
Leveraging KPIs does not always go as planned Rewind 20 years ago, our systems and processes did not always provide the data and reporting that we needed to effectively run our business. Today, with the incredible advances in most CRM, BPM, ERM (insert acronym here) systems, we often have too many numbers available to us.…
Using data to become a millionaire
It’s hard to believe, but many companies still see the data they collect as “a drain on IT systems” I really recommend reading this item on the couple behind the Tesco Clubcard scheme. It’s a brilliant tale of using high quality data to give a huge competitive advantage (“it is estimated that since its introduction…
“Compressor on”, how to label your reports more clearly
I just poured myself a cup of water from the water chiller. I noticed that it helpfully offers two temperatures of water and has a little light with “Compressor on” next to it. Why would you put this on a customer facing display? What they really mean is “this water cooler is working and cooling…