Tip

report saying yes

How to keep your reports short and effective

By Bernie | November 24, 2011

Which is the easier question to answer?: “Tell me about France” or, “Tell me about the restaurants in the village of Venosc that serve Italian food” ? It’s very obviously the latter (assuming you have the information available in the first place). It’s the difference between these two questions that explains how some reports can be…

Too many measures, not enough space?

By Bernie | December 11, 2010

A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you…

Why that call centre wants to get you off the phone…

By Bernie | November 20, 2010

We have all been hurried off the phone by a call centre. Have you ever wondered what made that happen?