I set this site up to give practical help to anyone who needs to..
- Set up new measures, KPIs or metrics
- Improve their business or organisation through measurement
- Create clear, easy to understand, reports or dashboards
Creating good measures isn’t easy but it doesn’t have to be complicated. I share a lot of my material for free, but if you want the whole story in a convenient format then I suggest you have a look at my books, KPI Checklists and BlinkReporting. Don’t forget, there’s a human behind this web site, so don’t be shy about getting in touch. Bernie
Why prototype? It is quite rare to find a client (internal or external) who knows precisely what they want from a dashboard or report. If you catch them with no preparation they will normally reach for an existing report and tell you which bits they want changing and moving. Sometimes this ends with them sighing […]
A point to make is that KPIs are not just financial measures. Financial measures are crucial in many organisations, but they are also `lagging’ – which means they tell you what happened after the event. KPIs should also help you see what is coming, not just what has passed. It’s like the difference between a […]
When we are kids we have models of how we think things work. For example, stick people with arms coming from the middle of their bodies or the sky being a thick blue line across the top of a drawing. As adults we still carry lots of models in our minds, including how we use […]