Essential Retail KPIs – Premium Pack
Sometimes you just need a menu of good KPIs to pick from. That's what this 'Essential KPIs' guide is designed to provide. The problem is that not every business is the same.
So how do you make sure you fully understand where the KPIs in this pack came from and identify any extra KPIs that may be specific to your organisation? You do this using KPI Trees. KPI Trees show the outcomes that each KPI is designed to reflect, so you can understand the logic and reasoning behind each and every KPI in the pack and build on it to identify KPIs specific to your organisation.
The KPIs in this pack were selected using KPI Trees from the ROKS Express system. This premium pack includes the original KPI Trees so you can review and adapt them. This approach gives you convenience and flexibility. As all the packs in this store were developed from the ROKS Express system, if you decide to add further packs in future, they will work seamlessly together.
The printable Premium Essential KPI Guide including full KPI definitions and examples (A4 PDF)
The KPI Tree source diagrams for the guide KPIs (as PDFs)
A one-page 'KPI Tree Cheat Sheet' in both (A4 PDF)
A ROKS KPI Canvas definition templates (Excel template and printable A4 PDF)
This pack includes...
- C1 Present Customers Waiting for Service
- C2 Perishable Goods
- C3 Customer Goods Stored
- C4 Sensitive Customer Data Stored
- F1 Financials
- H1 Health and Safety
- HR1 Staff and Payroll
- HR2 Recruitment
- I1 Equipment Investment
- I3 Time Investment - New Product Development and Skills
- I4 Business Vehicles
- M1 Public Reviews
- M2 Footfall
- M3 Web Marketing
- O6 Procurement and Supply
- O7 Fulfilment - Product and Services
- O9 Equipment Maintenance
- O10 Complaints and Incident (Ticket) Handling
- Q1 Service Quality
- Q3 Guarantee and Warranty
- S1 Sales Value, Activity and Results
- S5 Sales - Pricing
- S6 Sales - Advertising, Pay Per Click & Organic Traffic
- S7 Sales Referrals
- T1 Business Premises
- T2 Stock
- U1 Fraud & Theft
Number of KPIs included in KPI Tree: 592
Number of full KPI definitions included in this pack: 239
Check out the free 'Financial KPIs Premium Pack' to see the type of documents you will get in your pack.
There’s a huge selection of KPIs here, possibly a bit overwhelming. We found that we can cut the list down by discarding the categories that aren’t relevant to us. The ones that were left are really helpful.
I would recommend this pack, but be warned that you will need to put some thought in to cut the list down to the ones you really need.
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