You are on the right site if you need to...

  • Set up new measures, KPIs or metrics
  • Improve your business or organisation through measurement
  • Create clear, easy to understand, reports or dashboards

Creating good measures isn't easy but it doesn't have to be complicated. I share a lot of my material for free, but if you want the whole story in a convenient format then I suggest you have a look at my books, KPI Checklists and BlinkReporting. Don't forget, there's a human behind this web site, so don't be shy about getting in touch. Bernie

Identifying KPI Stakeholders using RACI

Knowing who you need to talk to, gain agreement with or keep updated is central to implementing successful measures. Many management information projects fail because of political or communications problems. This makes it especially important that you clearly identify, document and manage your stakeholders. The first step is to identify who your stakeholders are. Stakeholders…

Free tool: RACI Template

Simple to use Excel RACI Template On most projects I end up putting together this RACI action tracking template. It’s a minor job, but a bit fiddly. I had a look on Google recently and couldn’t find a simple tracker template that worked well, so I designed one. It’s a little off-theme for this site,…

Engaging KPI Stakeholders – Communications

The challenge of managing change and complexity Because organisations are complex structures and the people within them are often anxious and busy, the ‘Engagement’ step is one of the easiest steps to mess up. Just working out who to talk to can be a serious challenge. Here are some key things you need to tackle…

What is the difference between a strategic objective and a mission statement?

There is a bit of a blurry line between mission statements and strategic objectives. Often clues to the strategic objectives are contained within a mission statement. Here are some notable vision/mission statements from history. Example: A grim mission statement General Motors: ‘GM is a multinational corporation engaged in socially responsible operations, worldwide. It is dedicated…

Envisionable ‘Business Operating System’ Review

What is Envisionable? The Envisionable site describes their tool as a ‘Small Business Operating System’. I’d not come across this term before, but as you start to explore the tool it starts to become clear why they use this description. Envisionable is what I call a ‘one stop shop’. It’s easy to talk in the…

KPIs for Complex Organisations – The ‘ROKS Express Advanced™’ Method

Dealing with noisy data   Index measures – Rolling several measures into one When you see a ‘fitness score’ on your watch, check the S&P 500 or check a credit rating, you are using an Index. Index KPIs are measures where you combine several KPIs into one to give an overview of complex situations. The…

Choosing the best reporting tool for your KPIs

The chances are your preferred tool for managing your KPIs will be a spreadsheet. Whilst spreadsheets are a good solution for many, it’s worth remembering that there are alternative options for recording, displaying and managing performance data. For certain situations, one of these alternatives may be the best reporting tool for your organisation. Here’s a…

5 Ways Employee Goal Tracking Can Drive Even Greater Productivity

There is a real connection between employee happiness and an employee’s clarity around their key responsibilities and goals. Happier employees are more productive employees. To drive greater productivity, employee goal tracking software can offer a competitive advantage by providing a framework to remind the team what is most important and how success is measured. For purposes…

The Units Mixup That Cost $328m

On December 11th 1998 NASA launched the Mars Climate Orbiter. The probe was designed to measure water distribution on the surface of Mars.  286 days later the $328 million probe arrived at Mars, missing the correct orbit by 100km. The probe dipped into the atmosphere, overheating the engine system. The probe crashed into the surface…

Designing KPIs Infographic

Designing KPIs Infographic was last modified: December 22nd, 2017 by Bernie

ROKS KPI Method Infographic

Designing KPIs Infographic

Designing KPIs Infographic was last modified: December 22nd, 2017 by Bernie

How Apple use ‘Observable Consequences’

Figuring out how vulnerable your software is to malicious attack has got to be right up there on the ‘hard to measure stuff’ league table. Why? Because anyone who knows how to hack your software probably isn’t going to tell you that they can. The most valuable exploits are the ones that no-one knows about.…

cheat sheet OEE KPI

KPI Cheat Sheet – Making KPIs and Measures Easy to Understand

Most KPIs are really badly documented, if they are documented at all No matter which industry, I find three things are consistently true of KPIs KPIs and measures are not fully understood by all of those using them KPIs and measures are poorly documented The documentation that does exist is almost unreadable Performance measurement and…

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