Define you measures. Make sure each measure is clearly described, has an owner, has a documented way of calculating it, the source of the information, what it’s intended to do, how it should be reported and what action should be taken based on what it’s saying. Here is a KPI Definition Checklist that will help you do this.
30 Second Tip: An obvious thing that never gets done….
July 6, 2012 By Leave a Comment