Month: September 2011
When bad is good
I’ve just seen a great example of conflicting measures. It’s from the NHS. Today’s Telegraph explains how NHS managers are deliberately making patients wait, as treating patients quickly “raises expectations”. What this actually means is that if you make people wait long enough (taking care to stay inside the current 18 week limit) they will…
Who needs computers?
I was in the Cabinet War Rooms a little while ago (the bunker where Churchill ran his WWII operations – for anyone not familiar). Something that struck me was the universal use of really clear, concise and well thought out charts, graphs and maps. Here’s a shot of one: The key on this graph…
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