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Design Principles for an Effective Management Control System
Here’s a 30 second guide to what makes up a management control system. A clear set of strategic objectives A method for translating strategic objectives into practical measures and KPIs that every person in the organisation can affect in some tangible way Trusted, clear and accurate management information. Produced in timely way, to the right…
How to keep your reports short and effective
Which is the easier question to answer?: “Tell me about France” or, “Tell me about the restaurants in the village of Venosc that serve Italian food” ? It’s very obviously the latter (assuming you have the information available in the first place). It’s the difference between these two questions that explains how some reports can be…
Buying rugs and broken broadband connections
There’s something curious happens when you write a number down. It somehow becomes “official”. I realised this a few years ago when haggling for rugs in India. The traders would write down the figure on a piece of paper and show it to you when you were haggling. I naively assumed this was to avoid…
First look – Qlikview Review – Version 10 Personal Edition
As promised in my last “first look” review, I’m taking Qlikview 10 for a spin. For those of you not familiar with Qlickview it’s a data visualization tool that’s designed to make the creation of ad-hoc reports and dashboards, from existing data, quick and simple. Installation Getting hold of Qlikview is a matter of registering…
Guest Blog: The 12 Characteristics of Good Performance Measures
KPIs are critical for the success of any organisation. They are a measure of progress against goals. However, not every measure is a KPI. Put it in the words of Albeit Einstein,“Not everything that can be counted counts, and not everything that counts can be counted”. Good performance measures allow for comparisons to be made…
Spooks, Star Trek and KPIs
Like 4.6 million other people, I enjoy Spooks. I do find myself wincing a bit when Harry, or whoever, makes completely random requests of his spy geeks and they always come up with the goods – you know the kind of thing – “can you cross reference that train ticket with his gardening bill and…
First look – Tableau 6.1, Data Visualisation Software
I spend most of my time with clients trying to get more out of their existing tools, more often than not some combination of an ERP tool (JDEdwards, SAP etc.) a selection of more “pure” databases such as Oracle, Access, SQL and a lot of spreadsheets. All of these tools have well understood strengths and…
Building KPI Engagement
KPIs are like gym memberships… KPIs and measures are like scales and gym membership. They are great, but only if you use them (and regularly). No matter how good your management information system is, you must make sure that the team are engaged with it. This means The team use the system regularly to help…
Setting up your meetings well – 10 point checklist
I’ve sat through a lot of meetings. Many of them were terrible and ineffective. There are a lot of different aspects to a good meeting, some are easier to fix than others. Fortunately one of the most common failings is relatively easy to fix with some careful thought and discussion, namely “What is the purpose…
Team Efficiency and Cognitive Dissonance in the Workplace
What happens when you adjust metrics and targets to be more realistic, but it leaves your workforce feeling like they’re suddenly underperforming, even though their actual performance hasn’t changed at all? In today’s data-driven world, metrics and targets are the bedrock of organisational performance. But what happens when these measures don’t tell the full story?…