issues
Common KPI Problems – Stranded Data
There are lots of practical data problems you are likely to come across when implementing KPIs and measures. I’ve identified five of the most common ones. The first of this series is ‘Stranded data’ or data living in small pools throughout your organisation. This issue is fairly simple to spot but probably the toughest of…
Do not shoot the messenger
I have witnessed more debates about KPIs and measures than any human really should. They normally settle into a few clear families. We shouldn’t measure -insert controversial topic- because: It’s too hard/expensive to measure We tried that before and it didn’t work It doesn’t have a causal link with the thing that we are interested…