Bernie
Too many reports? A great tip…
A friend of mine recently mentioned her brilliant tip for finding out how many people read the reports that you send out. She decided to password protect the regular report that she sent out to over 300 people. Just two people requested the password. If you have a sneaking suspicion that people aren’t reading the…
Pointless Pies
I’d like to ban pie charts. I know it’s a bit over the top, but I honestly can’t see a single thing they do better than other graph type (like a 100% stacked bar). They are also hopeless at lots of other things, namely: You can’t trend with them. Yes, you can put a few…
1000 irritations or 1 catastrophe?
How most banks complaints systems drive them to fix trivial problems first and ignore the rarer customer disasters.
Why some KPIs are like pasta makers
We keep things for lots of reasons. Understanding why we hang on to kitchen gadgets we never use can help us work out tactics for getting rid of unused KPIs.
Too many measures, not enough space?
A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you…
Let’s stop kidding ourselves
New research shows that we can be tricked into assuming there’s a link between activity and outcomes. Is blind optimism leading your business down a dead end?
How to measure the “unmeasurable”
I’m often told that some things are impossible to measures. It’s true that some things are much less obvious but there are some pretty ingenious ways around this. If you can’t measure something directly then you can look for “coincident” events or activities. What am I gibbering on about? Let me give you an example:…
Bargains galore…
I’m sad. I take photo’s in Sainsbury’s, but these price tickets just made me smile!