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Bernie Smith

What we are about…

By Bernie | October 7, 2013

KPIs and measures can drive a business in the right direction, or become instruments of torture. I believe that most organisations can do a lot more with the data and systems they already have. This site is all about helping you improve your measures, KPIs and reporting. Dive in, take what you need and let me…

Are your Management Information team on “mission impossible”?

By Bernie | July 18, 2011

It’s a tough and thankless job producing MI for corporations. Expectations are sky-high (you can thank Star Trek for that) and many departments deliver in spite of huge technical and logistical issues – perversely making their own lives even harder. Being so operationally focussed, it’s rare to have a chance to develop the internal-consulting skills…

Are your KPI reports a mess? A half day report-design course.

By Bernie | July 11, 2011

Do you wish you could glance at a simple report or dashboard and instantly grasp the key opportunities for your business? Dashboards have become increasingly popular in recent years, but many don’t deliver their full potential. If they don’t deliver instantly what the user needs, then the chances are they will never be used again.…