Posts
Three questions to tell if your strategy is broken
Imagine going into a map shop and saying “You know a lot about maps, I’d like you to recommend some good ones?”. It sounds pretty silly, and it’s pretty clear that the response will be “Well, where do you want to go?”. Strangely enough, many people and organisations don’t get beyond the first question when…
Too many measures, not enough space?
A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you do? You can leave stuff out, but that can often unbalance the view you…
Let’s stop kidding ourselves
New research shows that we can be tricked into assuming there’s a link between activity and outcomes. Is blind optimism leading your business down a dead end?
How to measure the “unmeasurable”
I’m often told that some things are impossible to measure. It’s true that some things are much less obvious, but there are some pretty ingenious ways around this. If you can’t measure something directly then you can look for “coincident” events or activities. What am I gibbering on about? Let me give you an example:…
Bargains galore…
I’m sad. I take photo’s in Sainsbury’s, but these price tickets just made me smile!
Why that call centre wants to get you off the phone…
We have all been hurried off the phone by a call centre. Have you ever wondered what made that happen?
When to leave things out and ignore people….
Sometimes things jar when you first see them. I see this a lot with dashboards that I help design (or redesign). People become very wedded to the look – but more crucially they are wedded to the logic of how something is laid out. I think a brilliant example of this is the modern tube…
Loo’s, trains and board games
How does measuring fare revenue lead to a five year old wetting himself?
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