management information
The Problem with Management Information
My local taxi company has been taken over.ย It has been bought out by Taxi-Rank Services PLC. They have started to apply big business thinking to a small business. It is a revelation. As you know, โwhat gets measured gets managedโ so the first job, post take-over, was to apply a little science to their…
When little report-production problems become a disaster
I’ve sat in a lot of MI (management information) departments over the years and have noticed a common theme. You can tell when there’s going to be highly visible (and embarrassing) failure in KPI and measure production well before the event. There’sย a wellย established concept called Heinrich’s Accidentย Pyramidย thatย asserts thatย a numberย near-miss events increase the probability of more…
Are your Management Information team on “mission impossible”?
It’s a tough and thankless job producing MI for corporations. Expectations are sky-high (you can thank Star Trek for that) and many departments deliver in spite of huge technical and logistical issues – perversely making their own lives even harder. Being so operationally focussed, it’s rare to have a chance to develop the internal-consulting skills…