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Bernie SmithBernie Smith is an experienced improvement professional and self-confessed measurement and KPI geek. He's worked all round the world in a variety of industry sectors. At the moment he's primarily focussed on Banking and Complaints. If you are interested in the services he can offer give him a call on 07973 631102 or contact him here.

Free template: ROKS KPI Canvas for KPI Definition

By Bernie | October 3, 2017 | 0 Comments

Introducing the ROKS KPI Canvas The ROKS KPI Canvas serves as a structured memory jogger to help you navigate through the key questions you need to answer in order to fully define your KPIs. Here is what a blank ROKS KPI Canvas looks like: You can download a nice crisp, print-ready, PDF of the ROKS…

The Units Mixup That Cost $328m

By Bernie | September 20, 2016 | 0 Comments

On December 11th 1998 NASA launched the Mars Climate Orbiter. The probe was designed to measure water distribution on the surface of Mars.  286 days later the $328 million probe arrived at Mars, missing the correct orbit by 100km. The probe dipped into the atmosphere, overheating the engine system. The probe crashed into the surface…

Designing KPIs Infographic

By Bernie | September 1, 2016 | 0 Comments

Designing KPIs Infographic was last modified: October 8th, 2017 by Bernie

How Apple use ‘Observable Consequences’

By Bernie | August 16, 2016 | 0 Comments

Figuring out how vulnerable your software is to malicious attack has got to be right up there on the ‘hard to measure stuff’ league table. Why? Because anyone who knows how to hack your software probably isn’t going to tell you that they can. The most valuable exploits are the ones that no-one knows about.…

Designing Performance Indexes. The ‘Nuts and Bolts’ Part 2

By Bernie | August 9, 2016 | 0 Comments

Designing Performance Indexes I talked about when you should, or should not, use a Performance Index in Part 1. If you have decided to go ahead this article gives you some practical advice on designing performance indexes. Working out what to include Less is definitely more with Indices. Some, like the FTSE 100, can accommodate large numbers of inputs…

Two minutes: Why come on the Practical KPIs Workshop?

By Bernie | August 4, 2016 | 0 Comments

A two minute video on: What problems the Practical KPIs Workshop will help you solve Who Bernie Smith (the facilitator) is What the ROKS method is and the training approach used in the workshop Sign up here to my KPI Tips Newsletter and get a 10% workshop discount when you book!   This is my first…

Need to Keep Your KPIs REALLY Simple? The Performance Index – Part1

By Bernie | August 3, 2016 | 0 Comments

How a Performance Index saved my email newsletter… sort of After shying away from sending out a regular newsletter for far too long, I decided to get to grips with my newsletter software a few weeks ago. If you have ever sent out newsletters by email you will know that a serious challenge is getting…

Process KPIs, the pain-free way

By Bernie | July 28, 2016 | 0 Comments

Some KPIs are obvious, but important… When it comes to choosing some KPIs,  careful thought may be needed to align them with strategy (see this article on why you should use KPI Trees to do this). Other measures are in the ‘obvious but important’ camp. In process and production environments it’s fairly safe to say that we care about…

How to Measure Just About Anything

By Bernie | July 26, 2016 | 0 Comments

How can we use the wisdom and experience gained by the makers of Sesame Street, the chief librarian of the Library of Alexandria and Blue Whale researchers help us measure just about anything? To find out the answers to these questions (and learn how a Nobel prize wining physicist used piano tuners to improve the…

How Hewlett Packard ruined Ghostbusters for me

By Bernie | July 21, 2016 | 0 Comments

I like silly I love films. I’m quite happy to suspend disbelief for a couple of hours and watch something silly. That’s how I found myself sat in the cinema with my kids last week waiting to watch the remake of Ghostbusters. I was in a good mood until this advert for Hewlett Packard Enterprise appeared…

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