Bernie SmithBernie Smith is an experienced improvement professional and self-confessed measurement and KPI geek. He's worked all round the world in a variety of industry sectors. At the moment he's primarily focussed on Banking and Complaints. If you are interested in the services he can offer give him a call on 07973 631102 or contact him here.

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By Jabbar | June 18, 2018 | 0 Comments

amp test was last modified: June 18th, 2018 by Jabbar

Downloads for Essential KPIs books

By Bernie | April 23, 2018

Essential KPIs: Free Downloads Signup Page Hi Just to make sure you are not a ‘bot, I’m going to ask you to sign up using your email. Please just fill in the box below and you should have access to the free downloads in a few seconds.  Bernie Downloads for Essential KPIs books was last…

Envisionable ‘Business Operating System’ Review

By Bernie | April 13, 2018 | 0 Comments

What is Envisionable? The Envisionable site describes their tool as a ‘Small Business Operating System’. I’d not come across this term before, but as you start to explore the tool it starts to become clear why they use this description. Envisionable is what I call a ‘one stop shop’. It’s easy to talk in the…

KPIs for Complex Organisations – The ‘ROKS Express Advanced™’ Method

By Bernie | March 26, 2018 | 0 Comments

Dealing with noisy data   Index measures – Rolling several measures into one When you see a ‘fitness score’ on your watch, check the S&P 500 or check a credit rating, you are using an Index. Index KPIs are measures where you combine several KPIs into one to give an overview of complex situations. The…

Choosing the best reporting tool for your KPIs

By Bernie | January 4, 2018 | 0 Comments

The chances are your preferred tool for managing your KPIs will be a spreadsheet. Whilst spreadsheets are a good solution for many, it’s worth remembering that there are alternative options for recording, displaying and managing performance data. For certain situations, one of these alternatives may be the best reporting tool for your organisation. Here’s a…

Downloads for Getting Started with KPIs book

By Bernie | December 9, 2017

Getting Started With KPIs: Free Downloads Signup Page Hi Just to make sure you are not a ‘bot, I’m going to ask you to sign up using your email. Please just fill in the box below and you should have access to the free downloads in a few seconds.  Bernie Downloads for Getting Started with…

Protected: Subscribers-Only Free Download Area: Getting Started with KPIs

By Bernie | December 9, 2017

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5 Ways Employee Goal Tracking Can Drive Even Greater Productivity

By John Boudreau | November 28, 2017 | 0 Comments

There is a real connection between employee happiness and an employee’s clarity around their key responsibilities and goals. Happier employees are more productive employees. To drive greater productivity, employee goal tracking software can offer a competitive advantage by providing a framework to remind the team what is most important and how success is measured. For purposes…

Free template: ROKS KPI Canvas for KPI Definition

By Bernie | October 3, 2017 | 0 Comments

Introducing the ROKS KPI Canvas The ROKS KPI Canvas serves as a structured memory jogger to help you navigate through the key questions you need to answer in order to fully define your KPIs. Here is what a blank ROKS KPI Canvas looks like: You can download a nice crisp, print-ready, PDF of the ROKS…

The Units Mixup That Cost $328m

By Bernie | September 20, 2016 | 0 Comments

On December 11th 1998 NASA launched the Mars Climate Orbiter. The probe was designed to measure water distribution on the surface of Mars.  286 days later the $328 million probe arrived at Mars, missing the correct orbit by 100km. The probe dipped into the atmosphere, overheating the engine system. The probe crashed into the surface…