Posts
Getting KPI Buy-In
Using the phrase `KPI buy-in’ is probably putting it a bit strongly. For many KPI implementations the best you’re looking for initially is the absence of resistance and compliance in terms of gathering information. Proper buy-in normally only comes after people start to see real value coming from the data. There are a few situations,…
KPI Cheat Sheet – Making KPIs and Measures Easy to Understand
Most KPIs are really badly documented, if they are documented at all No matter which industry, I find three things are consistently true of KPIs KPIs and measures are not fully understood by all of those using them KPIs and measures are poorly documented The documentation that does exist is almost unreadable Performance measurement and…
Assessing Report Design Objectively – Avoiding Fights
There are three situations where it can be a good idea to have a structured review of your reports and dashboards… If some of your team are in denial about the need to change existing reports You want some clear ideas on what needs to be included in improved dashboards or reports You have an…
Insider Tips from an OKRs Coach
OKRs and KPIs go together ‘hand in glove’. In this article Ben Lamorte of OKRs.com gives us some practical examples of OKRs. Check out his introduction to OKRs – ‘Taking KPIs to the next level with OKRs‘ in his earlier blog for a bit of background on OKRs. OKRs, being clear on terminology Before we…
Free Meetings Terms of Reference Template
Report bloat is a significant problem in many organisations. Much of this problem stems from the people producing reports and dashboards not being clear on how they are being used and which parts of their output are even looked at. In short, they don’t understand the purpose of their reports. To design reports and dashboards…
How we ‘really’ use management information…
When we are kids we have models of how we think things work. For example, stick people with arms coming from the middle of their bodies or the sky being a thick blue line across the top of a drawing. As adults we still carry lots of models in our minds, including how we use…
Dashboard design – lessons from Britains ‘lost bomber’
Part of being a geek includes dragging your family round aircraft museums. Wandering round the Imperial War Museum in Duxford last week I came across an impressive looking failure – the TSR2. Britain, like many wealthy countries, has a long and grizzly history of defence projects going wrong. The TSR2 was envisioned initially as a…
Too Many KPIs or Measures?
Why is it dangerous to have too many KPIs? Choosing the right number and type of KPIs is like walking a tightrope. Too many KPIs can lead to overload, confusion and frustration. Too few KPIs can mean you miss critical information necessary to keep your business, people or bottom-line safe. So, how do you manage…
Taking KPIs to the next level with OKRs
Ben Lamorte Guest author As more and more organizations look to improve corporate performance management with best practices such as driver-based planning, introducing leading indicators in addition to lagging indicators, and moving from annual budgeting to rolling forecasts, one model for performance management seems to be making the most impact. The model, Objectives and Key…
How to measure “difficult to measure” things.
What lipstick, the Panama Canal and toilet breaks can tell you. There are some things that are difficult to measure, maybe even impossible to measure directly. The key with ‘difficult to measure’ things is to look at something that either affects or is affected by the thing you are interested in. Here are three examples of…